Sunday, November 11, 2007

How Could You?



When I was a puppy I entertained you with my antics and made you laugh. You called me your child and despite a number of chewed shoes and a couple of murdered throw pillows, I became your best friend. Whenever I was "bad," you'd shake your finger at me and ask "How could you?" - but then you'd relent and roll me over for a bellyrub.

My housetraining took a little longer than expected, because you were terribly busy, but we worked on that together. I remember those nights of nuzzling you in bed, listening to your confidences and secret dreams, and I believed that life could not be any more perfect. We went for long walks and runs in the park, car rides, stops for ice cream (I only got the cone because "ice cream is bad for dogs," you said), and I took long naps in the sun waiting for you to come home at the end of the day.

Gradually, you began spending more time at work and on your career, and more time searching for a human mate. I waited for you patiently, comforted you through heartbreaks and disappointments, never chided you about bad decisions, and romped with glee at your homecomings, and when you fell in love.

She, now your wife, is not a "dog person" - still I welcomed her into our home, tried to show her affection, and obeyed her. I was happy because you were happy. Then the human babies came along and I shared your excitement. I was fascinated by their pinkness, how they smelled, and I wanted to mother them, too. Only she and you worried that I might hurt them, and I spent most of my time banished to another room, or to a dog crate. Oh, how I wanted to love them, but I became a "prisoner of love."

As they began to grow, I became their friend. They clung to my fur and pulled themselves up on wobbly legs, poked fingers in my eyes, investigated my ears and gave me kisses on my nose. I loved everything about them, especially their touch - because your touch was now so infrequent - and I would have defended them with my life if need be.

I would sneak into their beds and listen to their worries and secret dreams. Together we waited for the sound of your car in the driveway. There had been a time, when others asked you if you had a dog, that you produced a photo of me from your wallet and told them stories about me. These past few years, you just answered "yes" and changed the subject. I had gone from being your dog to "just a dog," and you resented every expenditure on my behalf.

Now you have a new career opportunity in another city and you and they will be moving to an apartment that does not allow pets. You've made the right decision for your "family," but there was a time when I was your only family.

I was excited about the car ride until we arrived at the animal shelter. It smelled of dogs and cats, of fear, of hopelessness. You filled out the paperwork and said "I know you will find a good home for her." They shrugged and gave you a pained look. They understand the realities facing a middle-aged dog or cat, even one with "papers."

You had to pry your son's fingers loose from my collar as he screamed "No, Daddy! Please don't let them take my dog!" And I worried for him and what lessons you had just taught him about friendship and loyalty, about love and responsibility, and about respect for all life. You gave me a goodbye pat on the head, avoided my eyes, and politely refused to take my collar and leash with you. You had a deadline to meet and now I have one, too.

After you left, the two nice ladies said you probably knew about your upcoming move months ago and made no attempt to find me another good home. They shook their heads and asked "How could you?"

They are as attentive to us here in the shelter as their busy schedules allow. They feed us, of course, but I lost my appetite days ago. At first, whenever anyone passed my pen, I rushed to the front, hoping it was you - that you had changed your mind - that this was all a bad dream...or I hoped it would at least be someone who cared, anyone who might save me. When I realized I could not compete with the frolicking for attention of happy puppies, oblivious to their own fate, I retreated to a far corner and waited.

I heard her footsteps as she came for me at the end of the day and I padded along the aisle after her to a separate room. A blissfully quiet room. She placed me on the table, rubbed my ears and told me not to worry. My heart pounded in anticipation of what was to come, but there was also a sense of relief. The prisoner of love had run out of days. As is my nature, I was more concerned about her. The burden which she bears weighs heavily on her and I know that, the same way I knew your every mood.

She gently placed a tourniquet around my foreleg as a tear ran down her cheek. I licked her hand in the same way I used to comfort you so many years ago. She expertly slid the hypodermic needle into my vein. As I felt the sting and the cool liquid coursing through my body, I lay down sleepily, looked into her kind eyes and murmured "How could you?"

Perhaps because she understood my dogspeak, she said "I'm so sorry." She hugged me and hurriedly explained it was her job to make sure I went to a better place, where I wouldn't be ignored or abused or abandoned, or have to fend for myself - a place of love and light so very different from this earthly place. With my last bit of energy, I tried to convey to her with a thump of my tail that my "How could you?" was not meant for her. It was you, My Beloved Master, I was thinking of. I will think of you and wait for you forever.

May everyone in your life continue to show you so much loyalty.

(Source: "How Could You?" -Jim Willis)

Wednesday, November 07, 2007

Actual Call Centre Conversations

Actual call centre conversations !!!!!
Customer: "I've been ringing 0700 2300 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".


Samsung Electronics
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about".
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".


RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia ?"
Operator: " Doesn't the product name give you a clue?"


Caller (enquiring about legal requirements while travelling in France ):
"If I register my car in France , do I have to change the steering wheel to the other side of the car?"


Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".


Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland".


On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".


Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".


There's always one. This has got to be one of the funniest things in a long time. I think this guy should have been promoted, not fired. This is a true story from the Word Perfect Helpline, which was transcribed from a recording monitoring the customer care department.
Needless to say the Help Desk employee was fired; however, he/she is currently suing the Word Perfect organization for "Termination without Cause". Actual dialogue of a former WordPerfect Customer Support employee.
(Now I know why they record these conversations!):
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing??"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out??"
Caller: "How do I tell?"
Operator: "Can you see the C: prompt on the screen??"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator??"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on??"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one??"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is??"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over??"
Caller: "Oh, it's not because I don't have the right angle - it's because it's dark."
Operator: "Dark??"
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not??"
Caller: "Because there's a power failure."
Operator: "A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in??"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them??"
Operator: "Tell them you're too $*%ing stupid to own a computer!!!!!"